The Physiotherapy Massage Clinic — Privacy Policy


Privacy Policy

Last updated: October 2026

At The Physiotherapy Massage Clinic ("we", "us" or "our"), we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we collect, why we collect it, how we look after it and what rights you have, in line with UK data protection law (UK GDPR and the Data Protection Act 2018).


1. Who We Are

We are the data controller for the personal information described in this policy. Our contact details are set out in section 10.


2. Information We Collect

  • Contact details: your name, email address and any other details you share with us when you get in touch or book an appointment (for example by email or Instagram message).
  • Health information: relevant details about your health and suitability for treatment, such as medical conditions, medication, injuries, pregnancy, recent surgery or other relevant information, together with notes about your treatment. This is classed as special category data and is handled with particular care.
  • Appointment details: dates, times and the treatment you have booked.
  • Website data: basic technical information, such as your IP address, that is received when your browser loads content from third-party services used by our website (see section 8).

3. How We Use Your Information

  • Providing safe treatment: to understand your needs, assess whether Sports Massage, Swedish Massage or Dry Cupping is suitable for you, and tailor your session.
  • Appointments and communication: to arrange, confirm and change bookings and to respond to your enquiries.
  • Record keeping: to keep accurate client and treatment records in line with our professional and legal obligations.

4. Our Lawful Basis

  • Contract: where we need your information to take steps at your request before booking or to provide the treatment you have booked.
  • Legal obligation and legitimate interests: to keep appropriate records, meet professional standards and run our service responsibly.
  • Health care: health information is used to provide treatment and is handled by a registered health professional who is subject to a duty of confidentiality.

5. Sharing and Security

  • No selling of data: we never sell your personal information.
  • Limited sharing: we only share your information where this is required by law, where it is needed to protect someone's safety, or where you have given us your permission. Providers that support our service, such as our email provider, may process information on our behalf.
  • Security: we take reasonable steps to keep your information secure and to restrict access to it.

6. How Long We Keep Your Information

We keep client records only for as long as is necessary for the purposes above and for the period required by our professional and legal obligations. When that period ends, your information is securely deleted or destroyed.


7. Your Rights

Under data protection law you have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete your information, where we are not required to keep it;
  • ask us to restrict or object to the use of your information in certain circumstances.

To exercise any of these rights, please contact us using the details below. If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.


8. Our Website, Cookies and Third Parties

Our website does not require you to create an account and does not use advertising or analytics cookies. To display our pages correctly, fonts are loaded from an external provider (Bunny Fonts), which may receive technical information such as your IP address. Our website also links to third-party sites such as Instagram, which have their own privacy policies and which we do not control. You can manage or block cookies at any time through your browser settings.


9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on this page, with the date it was last updated shown at the top.


10. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please get in touch:

The Physiotherapy Massage Clinic
Email:
Address: Enterprise Hub, 116 Mannigham lane, Bradford BD8 7JF
Opening hours: Monday – Sunday, 9am – 7pm